At Membet, we take privacy seriously. Every piece of information you share with us is protected by the latest encryption technology and managed under strict guidelines. Learn how we keep your data safe.
Your data is protected by the same 256-bit SSL encryption used by major banks in Malaysia.
Membet
You have the right to view, correct, or request deletion of your personal data at any time.
The Membet Privacy Policy is fully compliant with the Malaysia Personal Data Protection Act 2010 (PDPA).
Important Note: This Privacy Policy explains how Membet collects, uses, discloses, and protects your personal information when you use our platform. By registering or using Membet's services, you agree to the practices described in this policy.
Membet takes our responsibility to protect every member's privacy seriously. This Privacy Policy clearly explains what information we collect, why we need it, how we use it and the steps we take to keep it safe at all times.
This document applies to all Membet services, including the official website at membet.net, the mobile app for Android and iOS, and all our official communication channels including customer support via live chat and email.
Membet is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection laws. Any enquiries regarding this policy may be directed to our privacy team through the available support channels.
Membet only collects data that is strictly necessary to provide a safe and quality service. Below are the categories of data we may collect:
| Data Type | Sample Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Account verification (KYC) and legal compliance |
| Contact Information | Email address, phone number | Account communications and customer support |
| Financial Information | Bank account number, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser | Account security and fraud detection |
| Gaming Data | Betting history, game preferences | Service improvements and compliance |
Membet never requests information that is unnecessary for platform operations. If you receive a request for information that seems unusual, please contact our support team for verification.
Every piece of data we collect is used for clear and legitimate purposes. Here are the main ways we use your information:
Membet does not use your personal data to make automated decisions that negatively affect you without human intervention.
Membet does not sell, does not rent, and does not share your personal data to third parties for their own marketing or business purposes. This is a core principle we firmly uphold.
However, there are limited situations where we may need to share your data:
In all of the above cases, Membet will only share the minimum data strictly necessary. We will also endeavour to notify you where permitted by law.
All third-party service providers used by membet undergo a rigorous security assessment process and are required to meet data protection standards equal to or higher than our own.
Membet uses secure server infrastructure with multiple layers of protection to store user data:
Data Retention Period: Membet retains your personal data for as long as your account is active or as required for legitimate legal and business purposes. Following account closure, data is retained for the minimum period required by Malaysian law before being securely deleted or anonymised.
The Membet website and app use cookies and similar tracking technologies to enhance the user experience and ensure platform security. Below are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the Membet platform. Membet does not use third-party cookies for external marketing purposes.
As a membet user, you have the following rights regarding your personal data, guaranteed under Malaysia's PDPA:
Request a copy of all personal data we hold about you.
Correct any personal data that is inaccurate or out of date.
Request deletion of your personal data, subject to legal obligations.
Object to the processing of your data for direct marketing purposes.
Receive your data in a structured format for transfer to another platform.
Request restriction of your data processing under certain circumstances.
To exercise any of the above rights, contact the membet support team via live chat or email. We will respond to your request within 14 business days. Please note that some rights may be subject to certain conditions based on our legal obligations.
Membet services are for users aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that personal data belonging to a minor has been collected without our knowledge, we will promptly take steps to delete that information and close the account in question.
If you believe that a minor has registered a Membet account or provided us with their personal data, please contact our support team immediately.
Parents and guardians are advised to monitor their children's internet usage and ensure they do not access online gambling platforms such as Membet. We fully support efforts to protect minors from gambling.
Membet reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements or other valid reasons. When significant changes are made, we will:
We encourage you to review this page regularly. Continued use of the Membet platform after any changes are published will be considered acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding how Membet handles your personal data, please do not hesitate to contact us:
Our team will handle your privacy enquiry with high priority and provide a response within 14 business days. For more complex enquiries, we may require a little more time but will keep you informed of your case progress.
If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection or the relevant regulatory authority.
Your privacy is our priority. membet is committed to addressing every privacy inquiry and concern with seriousness, transparency, and within a reasonable timeframe. Your trust is the foundation of our relationship.
All communications between you and membet are fully encrypted. Data cannot be read by anyone during transmission.
The Membet app supports biometric login using fingerprint or facial recognition for added security.
Membet's automated monitoring system detects suspicious activity 24/7 and takes immediate action to protect your account.
Data is stored in certified data centres with multi-layered physical and digital security and automatic backup systems.
Membet's security systems and privacy policy are regularly audited by independent security firms to ensure compliance with the highest standards.
You will receive instant notifications via email and the app whenever a new login or change is made to your account.
Your data security and privacy are Membet's top priority. With bank-grade encryption and a transparent policy, you can focus on gaming without worrying about your personal information.